Utilities Department

Services Provided

The City of Bandera provides water and wastewater services to the residents of Bandera. Residential and commercial customers also receive curbside garbage collection. The City of Bandera contracts with Republic Services for garbage collection. Your utility account will cover all the services you receive in one convenient place.

How to Open a Utility Account

To open a new utility account, visit City Hall in person at 511 Main Street. An application must be completed by either the owner of the property or the tenant. You must have the appropriate deposit and connection fee payments, address where the utilities will be connected, the requested date of connection and a valid phone number. 

**On May 20, 2020, the Bandera City Council approved utility deposits as follows:
Residential inside city limits: $150.00          Residential outside city limits: $200.00
Commercial (inside and outside): $300.00

The City of Bandera will not accept telephone requests to open new accounts. However, you may email (cityclerk@cityofbandera.org) or fax (830-796-4247) completed applications to City Hall and pay over the phone with a credit card. Credit card payments will be charged a 2.25% processing fee. 

Connections are done on weekdays only, Monday through Friday, between the hours of 8:00 am and 4:00 pm, excluding holidays. 

Commercial Utilities Application (PDF)
Residential Utilities Application (PDF)

How to Close a Utility Account

Utility accounts can be closed by completing a Utilities Disconnect Form. Turn in the completed form to the Utility Clerk at City Hall at 511 Main Street. It can also be emailed (cityclerk@cityofbandera.org) or faxed (830-796-4247).

Your deposit will be applied to your last bill. If there is a running balance, it will be mailed to you at your new address. Please be sure to provide us with your forwarding address on the Utilities Disconnect Form.

Utilities Disconnect Form (PDF)

Paying Your Utility Bill

City utility bills are processed and mailed directly following cut offs, the 25th of the month. You may also receive your bill be email. Please fill out the e-billing portion of the Bank Draft and E-billing Form and return to City Hall. 

The bill will include charges for water use, wastewater service and garbage collection. Our billing period is from the 20th of the month through the 20th of the next month. (Ex.- January 20th - February 20th will be the March bill.)

The bill will give your past meter readings and the new reading, a breakdown of the charges, applicable taxes, the total amount owed, the due date and the date when penalties are charged.

You may pay your bill by mail, in person at City Hall, 511 Main Street, or online at Municipal Online Payments. A convenient 24-hour drop box is located on the side of City Hall. 

Credit card payments are accepted in person or by telephone. Credit card payments will be charged a 2.25% processing fee.

Bank drafting is also available for your convenience. Please complete the Bank Draft and E-Billing Form and return to City Hall.

Bank Draft and E-Billing Form (PDF)

Late Payments and Disconnects

Bills are due on or before the 15th of every month unless the 15th falls on a weekend or holiday. If that is the case, the disconnect date will be the next business day. A penalty is added on the 16th of the month to an unpaid balance. If you have not paid your bill by the 15th, you will be sent a late notice with the new amount due and the date your water services will be disconnected unless payment is received. 

The disconnect date is the 25th of the month unless the 25th falls on a Friday, weekend, or holiday. If that is the case, the disconnect date will be the next business day. Service will be disconnected if the bill is not paid before 4:00 pm on the disconnect date. A disconnect fee and a reconnect fee will be added. No service will be reinstalled until all charges, including the past due bill, are paid. 

We know that financial emergencies can arise unexpectedly. If this happens to you, please contact the Utility Department at (830) 796-3765 as soon as possible.